The Volkswagen Coaching Academy in Glenmarie lately hosted the nationwide finals of the 2018/2019 Volkswagen Retail Qualification World Championship (RQWC).
The Volkswagen RQWC is a worldwide evaluation that consists of on-line exams, theoretical and sensible assessments, and exams that’s open to all seller workers – particularly service advisors, technicians and components service advisors. The evaluation was created with the mission to strengthen seller networks and enhance high quality and buyer satisfaction, along with offering insights on world requirements and practices.
A complete of 311 contributors from the Volkswagen community in Malaysia took half within the on-line take a look at, and a complete of 27 prime performers had been chosen for the nationwide finals. The ultimate 27 consisted of 10 service advisors, 10 components advisors and 7 grasp technicians.
The nationwide finals, which befell from February 19-21, was damaged down into a number of modules for the respective classes over three days. Companies advisors had been examined on delicate abilities, dialogue reception and aftersales methods, whereas components advisors had been examined on role-play eventualities, aftersales methods and a written examination. The grasp technicians had been examined on dialogue reception, diagnostic competency, technical skilled competency and systematic methodology.
The champions of the RQWC nationwide finals are Lu Weng Jen from MHV Autohaus (Volkswagen Gombak) within the Service Advisor Class, John Leow Zhi Kuan (additionally from VW Gombak) within the Components Companies Class, and Yeoh Chun Ping from Goh Brother Motors (Volkswagen Juru) within the Grasp Technician class.
Erik Winter, MD of Volkswagen Passenger Automobiles Malaysia (VPCM) stated that participation in world assessments are a method to repeatedly guarantee excellence in native requirements.
“It goes with out saying that our prospects are our prime precedence – and that is however one of many main initiatives we’re taking to uphold our Volkswagen Cares philosophy to supply value-added, high quality merchandise and extra importantly, distinctive service to our prospects throughout our community,” he stated.
The submit Vendor workers take part in Volkswagen Retail Qualification World Championship nationwide finals Auto Reviews & New Cars on Paul Tan’s Automotive Information.