Tesla is addressing considered one of its prospects' largest complaints by beginning to do collision repairs by its service facilities and cell service fleet (TSLA)

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Tesla service center

  • Tesla has began performing collision repairs at its service facilities and thru its cell service fleet.
  • Tesla will restore “paint scuffs and scratches” and “minor dents,” and substitute bumpers, fenders, doorways, facet mirrors, and different “bolt-on” elements, the electric-car maker stated in an e mail to prospects.
  • Because the launch of Tesla’s Mannequin three sedan in 2017, some prospects have complained about lengthy waits for repairs at company-run service facilities and third-party physique retailers.
  • Through the firm’s fourth-quarter earnings name in January, CEO Elon Musk stated bettering its service operation in North America was his “primary” precedence for the primary quarter.
  • Go to Enterprise Insider’s homepage for extra tales.

Tesla has began performing collision repairs at its service facilities and thru its cell service fleet, Electrek’s Fred Lambert first reported.

The electrical-car maker introduced the transfer in an e mail despatched to prospects on Friday. Enterprise Insider obtained a duplicate of the e-mail.

“We’re excited to announce that Tesla Service is now performing collision restore at our Service Facilities and thru Cell Service. Having your car repaired by Tesla ensures high quality work, fast service and clear pricing,” the e-mail reads.

Tesla will restore “paint scuffs and scratches” and “minor dents,” in line with the e-mail, and substitute bumpers, fenders, doorways, facet mirrors and different “bolt-on” elements.

Learn extra: The large query about Tesla demand is senseless. The corporate has created demand the place there was none earlier than.

Because the launch of Tesla’s Mannequin three sedan in 2017, some prospects have complained about lengthy waits for repairs at company-run service facilities and third-party physique retailers. Through the firm’s fourth-quarter earnings name in January, CEO Elon Musk stated bettering its service operation in North America was his “primary” precedence for the primary quarter.

Musk stated on the time that the corporate’s plans included performing physique repairs at its service facilities, in addition to permitting prospects to make service appointments by an app, selecting up and dropping off buyer autos earlier than and after service appointments, and stocking substitute elements at service facilities.

Tesla prospects can now schedule service appointments by an app, in line with the corporate’s web site. The corporate didn’t instantly reply to a request for touch upon whether or not it had begun selecting up and dropping off autos or stocking elements at service facilities.

In Might, Tesla introduced that its autos can decide which elements must be changed and order new ones.

Have you ever labored for Tesla? Do you’ve gotten a narrative to share? Contact this reporter at mmatousek@businessinsider.com.

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