Alexa wasn’t the one factor that crashed over Christmas on account of an inflow of recent customers. Apparently, Philips Hue has been having an outage, as effectively. A multi-day outage, in actual fact. The corporate confirmed on Wednesday that clients had been experiencing points creating new accounts, logging in and linking their account to 3rd events. It blamed the problems on “a variety of new activations.”
In different phrases, many individuals obtained Hue’s related lighting merchandise over the vacations and had been now making an attempt to arrange their good bulbs and different units throughout the identical time. Hue’s servers couldn’t sustain with the demand and weren’t responding to the incoming requests. That meant customers couldn’t create or log into their MyHue account, or join their lights to their Amazon Echo or Google Residence.
Clients had been, understandably, very annoyed — particularly as a result of their points started on Christmas, and had continued for days with no phrase from the corporate.
Others complained that they had wasted a number of hours troubleshooting the issue, having not realized it was a Hue outage that was at fault, on account of this lack of communication.
Philips Hue’s Twitter account didn’t make a public announcement in regards to the outage till Wednesday — as an alternative, the corporate was solely replying to particular person customers.
As a result of Twitter hides replies in a separate tab, guests to Hue’s Twitter web page wouldn’t have seen any statements from the corporate until they clicked over to see the back-and-forth conversations with Hue’s clients — and a few of these weren’t outage-related.
Individuals who adopted Hue on Twitter wouldn’t have seen these replies in their very own timelines, both.
Philips Hue had additionally downplayed the issue in its preliminary replies, as effectively, saying server points had been affecting solely a “small share” of customers.
Clients had been advised to attempt once more or attempt in just a few hours.
Whereas Alexa had crashed on Christmas on account of an analogous downside of too many new customers hitting its servers , its outage solely lasted a few hours.
In Philip Hue’s case, clients have been inconvenienced for for much longer.
Many are additionally new Hue clients — those that are attempting to making an attempt to create their account and arrange their units for the primary time. For some, Hue’s good mild bulbs might even be their first expertise with a wise residence gadget — and this outage might depart them not eager to attempt once more.
Early on Thursday, Hue’s Twitter account started to answer to particular person customers, telling them the service “needs to be up and operating.”
But it surely additionally warned them that, relying on demand, they could should attempt just a few occasions right now to get every part going. The corporate moreover advised to some that they need to attempt to arrange the lights throughout off-peak hours, just like the morning.
We reached out to Philips Hue to ask if the outage was certainly resolved, and can replace with an announcement if one is supplied.