Canadian Hyundai Kona Electrical Consumers Observe Delays, Poor Communication

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The Hyundai Kona EV quietly pushed again in Canada.

It has been roughly six months since Hyundai opened Canadian pre-orders for the Kona Electrical in July of 2018. The South Korean automaker was initially anticipated to start deliveries in late fall of 2018. In response to a Canadian supplier weblog put up from earlier this 12 months “The 2019 Kona Electrical fashions can be accessible at Canadian Hyundai sellers within the fourth quarter of 2018.”

Most hopeful homeowners had been supplied estimated supply dates of October and November after they positioned their $1,000 pre-order deposit. However primarily based on complaints from across the net, the roll out has not gone as deliberate.

Early in July, one InsideEVs reader positioned a $1,000 deposit on the compact crossover and was advised to anticipate an October supply. Regardless of being given an anticipated October supply date, the customer was not contacted by Hyundai till mid-September. At the moment, a kind e-mail was obtained stating that Canadian Kona Electrical manufacturing would happen between October and December of this 12 months.

Two months later, Hyundai despatched a comply with up with the peace of mind that the car can be inbuilt November. The e-mail acknowledged VIN quantity can be supplied as quickly because it was accessible and the automobile can be delivered in January.

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One other month handed earlier than a 3rd e-mail was obtained. However as an alternative of a VIN quantity and supply information, it contained a $100 vacation reward card as a token of gratitude for purchaser’s “endurance”. Sadly no additional particulars on car manufacturing had been supplied.

Hyundai Kona Electric

Dealerships appear to be equally out of the loop.

Thus far this appears to be the expertise of each Canadian purchaser. November and December have handed with consumers and sellers fully at midnight. The InsideEVs remark part and discussion board have seen a number of consumers share practically equivalent experiences. Auto dealership staff which have spoken up are equally wanting agency particulars. Some dealerships at the moment are telling consumers to not anticipate deliveries till Q2 of 2019. Others are nonetheless quoting supply dates for early January however are unable to offer any additional info.

One purchaser on reddit studies their dealership is just not offering refunds on canceled orders as soon as the automobile has been constructed. In a reddit put up, the customer was advised that “Hyundai can be charging sellers $1000 for each reservation refund after the automobile is constructed, and $2000 for each reservation refund that happens after the automobile arrives on the dealership.” If appropriate, this implies the supplier in query is passing this penalty onto the patron.

Fortunately different consumers had been capable of efficiently refund their deposits following the repeated push again. Hopefully Hyundai will clearly talk any additional delays to consumers and sellers.

The Kona Electrical can be anticipated to launch in California in Q1 2019. Hyundai claims that they may be capable to fulfill shopper demand within the states. This can be fairly tough since they haven’t introduced plans to ship the Kona Electrical outdoors of ZEV states. Up till now, Hyundai has additionally been infamous for not retaining ample inventory of electrical autos at U.S. dealerships.

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Take a look at drives of the car have been extraordinarily constructive however it seems that provide can be a difficulty but once more. Are you anxiously awaiting supply of the Kona EV in North America? Tell us about your expertise within the remark part under.

Sources: InsideEVs Discussion board, Mississauga Hyundai

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