Amazon's Alexa suffered outages on Christmas Day as individuals world wide began utilizing their new Echos

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Amazon Echo Dot

  • Amazon’s Alexa suffered outages in Europe on Christmas Day as individuals who acquired Echos as presents rushed to arrange the digital assistant.
  • The Alexa app is required to function Amazon’s Echo Dot and different sensible house units, and Amazon famous that this yr introduced document gross sales for sensible house tech.
  • Connection points lasted a couple of hours however had been in the end corrected by Amazon.

Amazon’s Alexa digital assistant suffered service outages in Europe on Christmas Day, possible on account of a flood of recent customers utilizing the Alexa app. Amazon stated that 2018 introduced document gross sales for sensible house units, and the corporate’s personal Echo Dot sensible speaker was one of many best-selling gadgets.

Amazon’s Alexa service is required to arrange the Echo Dot and different sensible units, and with so many individuals receiving them as presents on Christmas morning, the Alexa app noticed an enormous surge in visitors. Whereas the Alexa service held up in most nations, elements of Europe skilled poor connections to the app’s servers.


Learn extra: Amazon gained Christmas once more


1000’s within the UK reported points with Alexa on the web site DownDectector, and Amazon’s customer support account acknowledged the outage in tweets to annoyed clients. This is not the primary time Alexa has gone down in Europe both; the app suffered an analogous outage in late September. 

Amazon has confronted renewed scrutiny over its digital assistant in current weeks. One person was by accident despatched 1,700 recordings of one other particular person speaking to Alexa, an incident Amazon blamed on “human error,” and different clients reported Alexa sharing disturbing messages stemming from the voice assistant’s “Let’s chat” function.

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However regardless of the disruptions and unhealthy press, Alexa was the most well-liked app within the Apple App Retailer and Google Play retailer on Christmas Day, that means individuals are nonetheless prepared to belief Amazon’s service.

SEE ALSO: Amazon by accident despatched 1,700 Alexa recordings to the fallacious particular person, together with audio from within the bathe

SEE ALSO: Amazon’s Alexa has talked about homicide and intercourse after Jeff Bezos signed off on utilizing clients as guinea pigs in an effort to enhance the expertise

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