Alexa crashed on Christmas Day

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Amazon this morning mentioned its Alexa gadgets had been among the many vacation season’s best-sellers, notably the Echo and Echo Dot. However the inflow of recent customers establishing their gadgets for the primary time on Christmas Day seemed to be greater than Alexa might deal with. The service crashed briefly on Christmas, as hundreds of recent Alexa machine homeowners tried to attach their Echo to Amazon’s servers across the similar time.

The Guardian first reported the Alexa outage, which started round 10 AM GMT and led present Echo homeowners to complain they had been unable to make use of their gadgets for normal duties like taking part in music or sensible dwelling controls, for instance.

Others mentioned they had been unable to arrange their machine, regardless of not having another web or dwelling Wi-Fi points, which appeared to level to a server-side outage.

Amazon’s Twitter account famous the problems had been remoted to Europe, saying at eight:43 AM EST (1:43 PM GMT): “Over the previous two hours some Echo gadgets in Europe have had intermittent connections.” The outage was resolved by the point the account had responded, that means it had solely lasted a few hours.

An Amazon spokesperson additionally confirmed the outage to TechCrunch.

“For a brief interval yesterday morning we had a difficulty that intermittently impacted some Alexa prospects’ potential to work together with the service,” the spokesperson mentioned. “The Alexa service is now working usually.”

Amazon declined to supply particulars on what triggered the outage, or clarify the way it was resolved. Probably, it was associated to the elevated variety of requests. The Alexa app shot to the highest of the App Retailer and Google Play on Christmas — one other sign that factors to a lot of first-time Echo homeowners establishing new gadgets on the vacation.

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The web site Down Detector additionally noticed troubles with Alexa that impacted Europe, with a peak of two,183 reviews coming in on the top of the outage. The reviews then tapered off a few hours later.

This isn’t Alexa’s first outage by any means, nor even its first this 12 months. The service can grow to be unresponsive at instances, both because of server points or overloads. In March, for instance, the voice service went down even whereas the Alexa cellular app nonetheless labored.

And in September, Alexa went down throughout Europe, apparently associated to an AWS outage in Eire. That was adopted by a U.S. outage the next month, which led the assistant to answer requests with “sorry, one thing went improper.”

Europe is a rising marketplace for Alexa, with Amazon having launched its sensible speaker to Italy and Spain this June. Alexa’s different worldwide markets embody the U.Okay., Australia, India, New Zealand, Germany, Japan and Eire.


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