A tech govt who was personally mentored by Marc Benioff explains the easy distinction between good workers and nice ones
- George Hu is the COO of multinational cloud communications supplier Twilio, and the previous COO of Salesforce.
- He joined Salesforce as an intern and was personally mentored by CEO Marc Benioff all the best way as much as the corporate’s prime group.
- In Hu’s view, there’s one key attribute that separates nice workers from good ones.
- Go to BusinessInsider.com for extra tales.
George Hu is COO of Twilio, the cloud communications supplier whose clients embrace Uber, Lyft and Airbnb. The 43-year-old advised Enterprise Insider over the weekend how his life modified perpetually when, as a younger intern at Salesforce, he emailed CEO Marc Benioff with the answer to an issue.
Salesforce did not have a full understanding of its clients. The younger Hu promptly analysed its buyer base, and located most of its new customers had been coming in by word-of-mouth and referrals, reasonably than promoting. Because of this, Salesforce pulled print promoting and bolstered its gross sales reps group.
Benioff was so impressed that he started to mentor Hu, handing him a broad vary of management roles in numerous areas of the corporate and paving his strategy to the C-suite.
What Hu appears to be like for in nice workers
The truth that a younger Hu took it upon himself to resolve such a serious downside might strike you as exceptionally proactive. However it’s illustrative of what Hu describes because the distinction between good workers and nice ones.
“Good workers remedy issues. Nice workers remedy issues you did not even know you had,” he tells Enterprise Insider.
“To be a fantastic worker, it is not nearly doing all your job. It is about having the spirit of an entrepreneur. It is about having ardour and grit.”
Learn extra: This high-flying tech govt’s life modified when he despatched Marc Benioff an e mail throughout an internship at Salesforce
Hu’s view has echoes of a remark made by the late Steve Jobs, Apple’s former CEO. In Walter Isaacson’s biography, Jobs is quoted as saying “when you could have actually good individuals, you do not have to child them.”
“One of the best recommendation I may give to an aspiring COO is to take accountability for enterprise outcomes,” Hu continues. “I all the time inform aspiring executives to take accountability for enterprise outcomes, and put your self on the road.
Hu encourages Twilio executives to broaden their horizons
Hu provides that younger executives usually “flow” in a approach that may cease them from figuring out novel issues.
“The most important factor I see constantly with younger executives is that they do not know what’s potential; they do not know what’s on the market. [As a young executive], it is very simple to flow. That is what Marc Benioff helped me to keep away from, and that is what I attempt to do for others round me.”
Along with his COO function at Twilio, Hu actively mentors aspiring executives on the firm — encouraging them to step into roles they would not have in any other case thought of.
“Right here at Twilio, I put considered one of our lead analysts in command of gross sales accounts although she’s by no means achieved gross sales earlier than,” he says. “She simply gained considered one of our inner worker awards.”
SEE ALSO: Twilio launched a Salesforce app that may assist nonprofit volunteers reply to disasters
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